Nikon USA has announced it’s temporarily suspending equipment repairs at its service facilities and no longer accepting new repairs due to the COVID-19 (coronavirus) pandemic.
The move, which was done ‘in accordance with mandates issued by the federal government and various state governments,’ according to the announcement embedded below, ‘prioritizes the health and safety of [Nikon’s] employees and customers.’
|A screenshot of the notification on Nikon’s repair service page.|
Nikon Inc. President and CEO Bo Kajiwara also shared a letter, embedded below, with Nikon’s customers and partners to further explain the decision to shut down repairs and explain what other steps Nikon is taking amidst the pandemic.
Letter from Nikon Inc. President and CEO Bo Kajiwara
Dear Valued Customers, Partners, and Friends,
We are all experiencing unprecedented circumstances around the world as a result of the COVID-19 pandemic, and our thoughts and prayers are with those affected by the virus. Nikon’s top priority is the health and safety of our customers, employees and the communities we serve.
I am proud of the dedication of our Nikon team who are working remotely and remain focused on providing the highest level of support possible at this difficult time. We are closely monitoring the situation and following the guidance of the Centers for Disease Control and Prevention (CDC) and federal/state/local health authorities.
Nikon Inc. has taken steps to ensure the safety of its employees by instituting office closings and remote work strategies in line with state and federal government mandates. These include the temporary closure of our repair service centers to prioritize the safety of our workforce and help limit the spread of the virus.
For information about our repair service center change or to get in touch with a remote support representative, please visit: https://nikonusa.com/support
In the interim, Nikon online resources for education are available on the Nikonusa website: https://www.nikonusa.com/learnandexplore
We encourage everyone to take the necessary precautions to stay safe and to support their communities during this difficult time. We look forward to overcoming this global issue with great resolve and unity.